Refund Policy
Last updated: September 20, 2026
Refund Eligibility
Due to the immediate delivery nature of digital services, consumed credits are generally non-refundable. The following exceptions apply:
Unused Credits Within 7 Days
Full refund if credits have not been used within 7 days of purchase.
Duplicate Charges
Full refund for duplicate charges caused by billing errors.
Statutory Rights
14-day withdrawal right for first-time purchasers (EU/UK/Australia) is preserved; no longer applies after first use.
Used Credits
Credits that have been consumed for colorization are non-refundable.
How to Request a Refund
To request a refund, email refunds@colorize.ai with:
- Your account email address
- Transaction ID
- Reason for the refund request
Payment Processing
All payments for AI colorization credit packs are processed securely through Waffo Pancake, our payment service provider and Merchant of Record. Waffo handles all payment processing, tax collection, and refund processing on our behalf. We do not store your payment card details.
Refund Processing
We commit to responding within 2 business days and resolving confirmed refund requests within 5-10 business days. Approved refunds are processed to the original payment method.
Contact
For refund-related questions: refunds@colorize.ai